jagroop boparai

Australia

Reviews

Review of Headout


Rated 1 out of 5 stars

We came from New Zealand and booked …

We came from New Zealand and booked sky deck tickets on 13th September , but never received tickets . It’s bloody scam. We spent $300 for tickets.

Date of experience: September 13, 2024

Reply from Headout

Hey Jagroop,

I'm very sorry for what has happened 😞. This is definitely not the Headout experience we'd want you to have, so I've personally spoken to all concerned teams to ensure it never happens again.

I've refunded the full amount you paid for this reservation to your original payment method. This refund will reflect in your account within the next 2-3 business days, depending on your bank.

We know this was not the experience you wanted and not one we strive for, but we genuinely value your feedback, and hope that this conveys our commitment to improving. Thank you for your understanding, and we look forward to serving you better in the future.

If you have any questions, just reply to our email and we'll take care of it! 💜

- Devshree