United Kingdom
Review of DHgate
Why are such fraudsters allowed to operate in the UK is beyond belief. Data protection or honest business practices are clearly beyond their understanding. After reading all the negative reviews I'll never order from these dodgy traders. They should be avoided at ALL costs.
Date of experience: September 15, 2024
Review of Temu
I ordered a double bed comforter and a quilt. Payment made on 24 June, 2024. Informed by Temu that due to size of merchandise delivery would take aproximately a month to deliver. To date 08 Aug, 2024 shipment has not arrived. Order no longer appears on deliveries on app.
Date of experience: August 08, 2024
Reply from Temu
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
